Snafu

What a mess. My daughter's cell phone was broken and so she complained to the company, Virgin Mobile, who agreed to send her a new cell phone to replace it. All good there. She got her new cell phone and was very happy but couldn't activate a new plan yet (it's not a contract phone)because she was broke. No biggie there, happens to us all. A day or two later she got another cell phone and, following the instructions, sent it back to Virgin Mobile. When she had the money she went to a cell phone shop and put money on her new cell phone so she can use it. The problem starts here. Virgin Mobile now says she has a "stolen" cell phone and they cannot put her money on that cell phone. Say, what??? She did what she was supposed to do and now they mess up and blame her?? She has spent the better part of one day on the phone with these foolish people and, hopefully, they are beginning to get this mess sorted. I hope so because she is NOT a happy camper. Neither are her parents.